hera has been providing Third-party monitoring (TPM) services for the FCDO and the European Commission in different countries. As a third-party hera monitors the progress made by implementing agencies on behalf of the donors and hereby contributes both to accountability and learning.
Since 2019, hera has collaborated with the Higher Institute of Public Health (ISSP) of the Saint Joseph University (USJ) of Beirut, Lebanon, for the TPM of Lebanon Health Programme for Syrian Refugees and Vulnerable Lebanese Population, on behalf of the European Union Delegation of Lebanon (2019-2022). The TPM combines quantitative and qualitative data collection methods. Qualitative data collection consists of face-to-face interviews with beneficiaries and key informants from 24 PHC centres, eight hospitals and 20 IPs, while quantitative data is collected through questionnaires equally applied to beneficiaries and key informants. The findings are triangulated and presented in quarterly progress notes, bi-annual progress reports, and a final assessment report.
Since 2019, hera has led the TPM and operational research (OR) facility for the Accès aux Soins de Santé en RDC (ASSR) programme in DRC on behalf of FCDO. hera collaborates with Bluesquare and the Ecole Santé Publique of Kinshasa for this ongoing monitoring and research. The OR is pragmatic, time-limited, operational, and focused on providing evidence that can lead to change and areas for improvement. Research topics have been identified in close collaboration with the implementing partners, the health authorities and beneficiaries, and research directly involves health staff providing or supervising services. So far four different research pieces have been produced, focusing on procurement and supply, emergency transport, nutrition and quality of care.
In Kenya, hera combines TPM and process evaluation of the Delivering Sustainable and Equitable Increases in Family Planning in Kenya (DESIP) Programme (2020-2024), also on behalf of FCDO. The work is being implemented by hera and ICRH-Kenya with the support of the Aga Khan University.
Since 2021, hera has supported the EU with the external monitoring of Projet d'Appui au Système de Santé (PASS III) in Morocco. The monitoring team conducts regular monitoring missions (twice a year) to measure the budget support indicators and contribute to the policy dialogue between the Ministry of Health and the Delegation of the European Union.